What happens after I place my order?
Once we receive your order, you will receive an order receipt by email. We will then send you a separate order confirmation with a delivery date. Before delivery, you will receive an advance delivery notice. Delivery is to the kerbside without unloading. Suitable equipment for unloading must be provided on site.
Which optional extras are essential?
A riser is essential to extend the tank's inspection opening to ground level.
How do I choose the right riser size?
The riser size you need depends on the installation depth. Ask your installer to calculate how far below ground level the wastewater pipe will be at the planned installation site. The riser size you order should match this depth. This gives you slightly more riser height than needed as a precaution, and the riser can easily be cut down to ground level after installation.
Who installs my system?
The systems are easy to install. Installation can be carried out by a specialist wastewater treatment company, a local construction company or even as a DIY project. However, please check with your local building authority whether any specific installation requirements apply.
What backfill material is needed around the tank?
This depends on the ground conditions, soil type and whether the groundwater level is high. The backfill material may range from sand to concrete. A qualified professional should assess the ground conditions and choose a suitable installation method and backfill material.
Is the system noisy?
No. The small, almost silent air pump is housed underground.
Does the system produce any odours?
No. However, it is important to ensure that the wastewater pipes are properly ventilated in accordance with the applicable building regulations.
How often does the system need to be emptied?
This depends on occupancy and the type of wastewater entering the system. Typically, the interval between emptying is more than one year.
Who empties the tank?
A licensed waste disposal company can provide this service.
Can the system handle low load conditions?
Yes. A low load, for example during a holiday, does not affect the system's operation.
Is remote monitoring available?
Yes. With an optional GSM module, you can monitor the system around the clock from anywhere in the world.
Who can maintain the system?
We recommend annual maintenance. Our team offers a professional maintenance contract at a very affordable price. Please contact us.
Contact us for more information.